Mumbai Eye Care, Mumbai

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Anonymous

7 months ago

I had a very disappointing experience at Mumbai Eye Care, Ghatkopar West. My company provides a medical claim that covers cashless treatment, and I informed the hospital about this beforehand. However, when I arrived, they still charged me ₹1200 for a basic check-up. After I explained that my treatment should be cashless and came with a reference, they reduced ₹200 but still took ₹1000. The check-up process was extremely unorganized. There were six cabins, and instead of following a proper step-by-step process, multiple check-ups were happening simultaneously. Each check-up took around 25 minutes, making the process unnecessarily long. After the initial check-up, they applied eye drops but skipped an important step before proceeding to the next examination. When we inquired about the eye prescription (eye number), they refused to provide it. We had gone there for a LASIK operation, but they immediately dismissed it, saying it was "not possible" and instead recommended a different, more expensive surgery. What was shocking is that three different cabins provided three different eye power readings, which raised serious doubts about their accuracy and credibility. Finally, during the consultation, a person named Anuraj tried to manipulate us into an expensive treatment. He stated that our operation would not be covered under medical insurance, but he could "manage it" personally—however, they would not provide any bill or proof of the treatment. When we refused and said we didn’t want the treatment without a bill, he suddenly demanded ₹1200 again for the check-up. After a long argument, he only provided two reports but refused to give a payment receipt. Thankfully, I have proof of my Google Pay transaction. Conclusion: If you are relying on a cashless medical claim, this hospital will mislead you and try to manipulate

MS

Mr.Brazil Saldanha

1 year ago

Hexahealth team is doing very nice job. Giving response immediately, Insurance policy cashless medical claim approved in one day. Our coordinater miss Rashmi refer me to excellent Dr. and hospital. Overall very good experience of Hexahealth. Thank you.

MD

Madhuri Manoj Davne

2 years ago

Thks for Jyoti Sharma for very good co options.. Thks

DD

Dharmendra Dave

2 years ago

If video shared patient, right from unboxing to till fixing lense without pause, appreciated

VB

Virendra W Bhanse

2 years ago

Yogesh Kumar ji and Kalra ji helped me in getting the best package and helped to the best possible way

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Prakash

2 years ago

Very systematic and hassle free service

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Prakash

2 years ago

Very informative and supporting service

CS

Chandrakant Salvi

2 years ago

I like the service and the selection of Dr. By Team and i am happy with service, I have already share your reference to my office friends

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Inder

2 years ago

The Price of contract for surgery was competitive and the transaction was super smooth and surprisingly incentevised . A great n memorable experience. The Doctor or surgeon was great . Other than some administrative issues ,it was good and best experience

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Uzair

2 years ago

The coordinator, Mr Shahabaz Ali has been very supportive.

LF

Lubna Fernandes

2 years ago

Quick service that's what I appreciate

AJ

Ashwini jadhav

2 years ago

Good ..Pooja Rani thank u for good service and guide me .

AD

Alwyn D'Silva

2 years ago

My vision is not properly clear but waiting for it to happen. Dr. said to wait for a month. Will provide 10 ratings once I gain clear vision.

RM

Rajesh Malviya

2 years ago

The best pre and post surgery coordination with Pooja Rani from Hexahealth.

RR

Ramesh Kumar Rathod

2 years ago

Good coordination by Garima Ma'am, she supports me during my complete surgery process. All process done very smoothly. Good Hospital, Good Management, Good overall survice.

SP

Sudha Panicker

2 years ago

Very supportive team from the beginning till end of the process. Very happy that I came across hexahealth .

SA

Satfaraz Amiri

2 years ago

i Hexahealth ki help k bagair aisi service nahi Le pata...meri poori surgary bina tention ki hui..poora manage hexahealth ne kiya...khas karke mrs..Jyoti ne khub dhyan diya...thank you

SA

Sarfaraz Amiri

2 years ago

Excellent work by Hexahealth and Mumbai eye care dr..Jatin Aashar and staff

SA

Sarfaraz Amiri

2 years ago

Excellent good sercice and excellent satisfaction....bahot achcha anubhav staff doctor aur hexhealth walo ka

SJ

Swapnil Jogdand

2 years ago

Excellent service from hexahealth.

SS

Suresh Shedge

2 years ago

This experience has been comparable to nothing else I have seen or heard before. I could simply let my parents visit there without me and Shaibaz coordinated so well starting from documentation, cabs to the surgery until final follow ups that my parents felt me being there wouldn’t have made it any better for them than what he did. Special thanks to Shaibaz and wish he has the same compassion and energy to execute same in future. I even shared his example in my company for what empathy and bus

MS

Mohan Bapuji Shinde

2 years ago

Thanks to Gaurang sir and Hexa Health team for their support in my father eye surgery. Right from suggesting the doctor and hospital, setting up the consultation, pickup and drop from home on the surgery day.Thank you so much

M

Milind

2 years ago

All over experience is excellent

MS

MANJU Devi sharma

3 years ago

I personal prompt service by anjali

MD

Mukul Das

3 years ago

Pooja from Hexa Health was very helpful, She did timely follow up with us and provide all the required information. Did a great job to have the surgery process go smoothly

MD

Mukul Das, Uma Das

3 years ago

Pooja from Hexa Health was very much helpful, because of her I was very confident regarding the surgery. She guides in the perfect manner and always available.Super Job Pooja, cheers